Fresh food, handled with care
Our products are perishable and kept in an unbroken cold chain. For food safety, we cannot take back product that has been accepted and has left our cold chain, unless it was faulty when delivered.
If a delivery is wrong
If a delivery is short, damaged or not what you ordered, tell us when you receive it, with your payment reference and photos. Time limit for reporting a problem: to be determined. Once we confirm the problem, we replace the affected items or refund you for them.
Cancelling an order
You can cancel an order before it is dispatched. If you have already paid, we refund you in full. Orders that have been dispatched cannot be cancelled.
How refunds are paid
Refunds go back the way you paid: to your bank account for bank transfers, and to your mobile money number for mobile money payments. Refund processing time: to be determined.
Questions?
Email info@jjavefarms.com, call us or chat with us on WhatsApp.